This department was part of a large public health service undergoing major budget restrictions and frequent restructuring. It consisted of 3 teams comprising a range of allied health and administrative staff.  These teams comprised old and new members and were required to provide in-home and within-facility services under a different reporting structure and with new stakeholders.  The teams were fractured, with high workloads and varying levels of enthusiasm following a number of changes. 

A one-day workshop focused on resilience.  This comprised completion of the R@W Individual and R@W Team Scales and re-administering of the R@W Scale 3 months later.  It also included use of workbooks for out of session work. 

Each sub-team and the team overall developed actions plans using the R@W Team Workbooks.  Common themes were identifying support networks and key stakeholders in the new structure identifying and better using team strengths and resources, understanding how to best add value to patients with decreased consultation times and working on ways to maintain cohesiveness in a team geographically dispersed.  Individuals used R@W results to determine personal action plans.  Follow up indicated an improvement in results overall, especially in the areas of pressure management, purpose and adaptability.