This organisation has an excellent long-standing reputation for providing services to the rough sleepers.  A series of events occurred in the immediate neighbourhood that divided the community and attracted substantial media attention over a number of months. The result was additional pressure in already challenging roles and low morale.  The brief was for the whole organisation to re-group its resilience, individually and collectively.

A one-day retreat was designed for all staff that allowed assessment and reflection on personal resilience and actions and a range of activities exploring teamwork and leadership.  Using the R@W Team refection cards, each sub-unit developed a plan to build their team resilience.  Oher activities supplemented this exploring collaboration across the business.

Specific plans were made for across team collaboration.  At a unit level, each team including the Executive identified 2 strengths to leverage and 2 areas for development in their team resilience.  Each employee was coached by two colleagues on an aspect of resilience shown through their R@W assessment as needing development.  The day allowed a recognition of strengths, re-energising and a multi-levelled plan to maintain resilience in moving forwards.